Refund policy

Returns

1. Return Period

In compliance with EU consumer legislation—where applicable—and to ensure customer satisfaction worldwide, Forishalk generally grants a return window that may extend up to 14 days from the date of receipt for standard right-of-withdrawal reasons or up to 30 days in cases of item defect or error. The exact return window applicable to your purchase will be displayed during checkout or stated in your email confirmation.

2. Eligible Items for Return

- Items must be in original, unused condition, with all tags and packaging intact.
- Some product categories may be exempt from standard returns in accordance with Article 16 of Directive 2011/83/EU or other relevant local consumer-protection laws.
- Returns are free of charge to you, and shipping costs associated with returns are covered by Forishalk, provided the return request adheres to the timeframes and conditions stated herein.

3. Return Process

1. Initiate a Request: Contact our support team at support@forishalk.com or use the dedicated return portal on our website.
2. Pack & Label: Securely repack the item(s) in the original packaging or an equivalent protective package, ensuring all tags and documents remain intact.
3. Shipping Back: Depending on your country, we will provide further instructions or a prepaid return label (where applicable).
4. Inspection: Upon receipt, returned items will be inspected to verify eligibility (original condition, no damage). If the return is validated, we will proceed with the requested remedy.
In some regions (including certain US states or Swiss cantons), consumer-protection rules may impose different or additional requirements (e.g., longer return windows or specific warranty obligations). Where such local laws conflict with or exceed our stated policies, the provisions of those local laws will take precedence. Otherwise, this Policy applies in full.

Refunds

1. Conditions for Refund

- Standard Right of Withdrawal (EU): If you exercise your right of withdrawal within the legal period, we will issue a full or partial refund (as appropriate), excluding any additional non-standard shipping upgrades unless otherwise required by law.
- Defective or Incorrect Items: If items are damaged, misprinted, or otherwise not as described, we will replace them or refund you promptly.
- Refund Method: Refunds are processed via the original payment method used for purchase. The timeframe for funds to appear may vary based on your financial institution. If you received a product in error or it arrived faulty, and your return is due to our mistake, we will include the initial shipping cost in your refund where required by law or where our own policies apply. Otherwise, shipping costs remain non-refundable.

2. Refund Timeline

Once your return is received and inspected, refunds typically process within less or 7–14 business days. A confirmation email will be sent once the refund is initiated.

3. Customer Responsibility

If an item is returned outside of the authorized timeframe or in an unsuitable condition (e.g., visible signs of wear, missing tags), Forishalk reserves the right to decline the refund request or provide a partial refund at its discretion.

Contact Us

For inquiries regarding deliveries, returns, or refunds, please reach out to:
- "Return" page (footer)
- Email: support@forishalk.com
Our customer service team is committed to addressing your questions swiftly and thoroughly in compliance with Swiss, UK, EU, and US consumer protection standards.

Updates to this Policy

We may revise this Delivery, Return, and Refund Policy from time to time to reflect changes in our logistics arrangements, legal obligations, or business practices. Any significant modifications will be highlighted on our website. We recommend reviewing this Policy periodically for the latest information.

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